Return Policy

Return Policy

1. Return Eligibility

• Returns are accepted for defective or damaged goods, incorrect shipments, or items that do not meet agreed-upon specifications.
• Returns must be requested within 7 days of receipt of the goods

2. Return Authorization

• Customers must contact our customer service team to request a return material authorization number (RMA) before shipping any items back.

3. Condition of Returned Items:

• Returned items must be unused, undamaged, and in their original packaging.
• Any items not meeting these criteria may be subject to refusal or restocking fees.

4. Return Process

• Customers are responsible for shipping costs associated with returning merchandise, unless the return is due to our error (ex. Defective or incorrect items).
• Returns should be shipped to 2608 E 37th St Vernon, CA 90058, clearly marked with the RMA number on the package.