Archipelagowholesale.com

Return Policy

1. Return Eligibility

• Returns are accepted for defective or damaged goods, incorrect shipments, or items that do not meet agreed-upon specifications.
• Returns must be requested within 7 days of receipt of the goods

2. Return Authorization

• Customers must contact our customer service team to request a return material authorization number (RMA) before shipping any items back.

3. Condition of Returned Items:

• Returned items must be unused, undamaged, and in their original packaging.
• Any items not meeting these criteria may be subject to refusal or restocking fees.

4. Return Process

• Customers are responsible for shipping costs associated with returning merchandise, unless the return is due to our error (ex. Defective or incorrect items).
• Returns should be shipped to 2608 E 37th St Vernon, CA 90058, clearly marked with the RMA number on the package.

Our story began in a Santa Monica studio. With a small supply of essential oils, natural botanicals and a view of Santa Catalina–one of the islands that inspired our company name—we set off to craft our first products. Our mission was to bring fragrance and experiences from around the world, home. Throughout our travels, we are often reminded how local plants make their way into the homes, beauty products, and everyday lives of the people we meet. In our case, that fascination turned into passion, and ultimately a company, when we found that behind many of those plants and rituals are benefits, efficacies and wonders that have been skillfully passed down from generation to generation. Year’s later, we’re still at it – relying on plant-based formulation and inspiration to turn the everyday, into the extraordinary.

We value quality craftsmanship, ingredients, and you. We infuse everyday moments – washing hands, creating an ambiance with fragrance, cleaning the countertop, and taking a shower – with responsibly formulated products.